Call us at 647-897-8324
Privacy Policy
Effective Date: September 8, 2026
EcoPlastech Inc. ("EcoPlastech," "we," "us," or "our") operates www.ecoplastech.ca (the "Website"). We respect your privacy and are committed to protecting the personal information that you provide to us.
This Privacy Policy explains what personal information we collect, how we collect it, why we use it, how we protect it, when it may be disclosed, and the choices you have regarding your personal information, including information provided for email and SMS/text-message communications.
By using our Website, purchasing our products, contacting us, or voluntarily providing personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with EcoPlastech, we may collect personal information including:
First and last name;
Business or organization name;
Mailing, billing, and shipping addresses;
Email address;
Telephone or mobile phone number;
Account login information;
Payment and transaction information;
Order and purchase history;
Information provided when requesting a quotation;
Information provided when contacting customer service;
Marketing and communication preferences;
SMS/text-message consent and opt-out information;
Information provided when subscribing to email or SMS communications; and
Information collected through cookies and similar technologies.
We may also automatically collect certain technical information when you visit our Website, including your IP address, browser type, device information, time zone, pages viewed, referring website, and information regarding how you interact with our Website.
We refer to this automatically collected information as "Device Information."
2. How We Collect Personal Information
We may collect personal information when you:
Visit or use our Website;
Create an account;
Place an order;
Request a quotation;
Contact us by telephone, email, SMS/text message, or through our Website;
Subscribe to our newsletter or marketing communications;
Sign up to receive SMS/text messages;
Participate in promotions or other communications;
Submit information through a form on our Website; or
Otherwise voluntarily provide information to us.
We generally collect personal information directly from you.
In some circumstances, we may receive information from service providers or other third parties involved in processing transactions, delivering products, providing website functionality, or supporting our communications.
3. Why We Collect and Use Personal Information
We collect and use personal information for purposes that are reasonable and appropriate in the circumstances, including to:
Process and fulfill orders;
Process payments;
Deliver products;
Provide quotations and customer service;
Communicate with customers regarding orders, accounts, inquiries, and services;
Respond to requests and questions;
Maintain and improve our Website;
Provide customer support;
Send requested newsletters and marketing communications;
Send SMS/text messages where you have provided appropriate consent;
Administer promotions, offers, and loyalty or rewards programs;
Understand customer preferences and improve our products and services;
Detect, investigate, and prevent fraud, abuse, security incidents, and unauthorized activity;
Maintain business and transaction records;
Comply with applicable laws and legal requirements; and
Protect our rights, property, customers, employees, and business.
We will not collect, use, or disclose personal information for purposes that a reasonable person would consider inappropriate in the circumstances.
4. Consent
Where required by applicable Canadian privacy and electronic communications laws, EcoPlastech obtains consent before collecting, using, or disclosing personal information.
Depending on the circumstances, consent may be express or implied where permitted by law.
When we request express consent for marketing communications, we will provide information that allows you to understand what you are consenting to, including the type of communication you may receive and how you can withdraw your consent.
You may withdraw consent to receive marketing communications at any time, subject to legal or contractual restrictions and reasonable notice.
Withdrawal of consent for marketing communications will not affect our ability to communicate with you where communication is necessary to fulfill an order, provide a service you have requested, administer your account, or otherwise permitted or required by law.
5. SMS / Text Message Communications
If you choose to provide your mobile telephone number and expressly opt in to receive SMS/text messages from EcoPlastech, we may use your mobile number to send text messages relating to the purposes described at the time of consent.
Depending on the SMS program you subscribe to, messages may include:
Order confirmations;
Order and delivery updates;
Shipping notifications;
Customer service communications;
Account-related notifications;
Information regarding quotations or requests you have made;
Product or service information;
Promotions, discounts, and special offers;
New product announcements;
Customer rewards or loyalty communications; and
Other business-related or marketing communications for which you have provided consent.
SMS messages may be informational, transactional, customer-service related, or promotional depending on the program and consent provided.
5.1 SMS Consent
By voluntarily opting in to EcoPlastech's SMS program, you consent to receive SMS/text messages at the mobile telephone number you provided.
Your consent to receive SMS marketing messages is not a condition of purchasing any product or service from EcoPlastech.
You may choose not to receive SMS marketing communications and may continue to purchase products and services from EcoPlastech.
Message frequency may vary depending on your orders, requests, account activity, promotions, offers, and other interactions with EcoPlastech.
Message and data rates may apply.
Your mobile carrier may charge you for SMS messages and data according to the terms of your mobile plan. EcoPlastech is not responsible for charges imposed by your mobile carrier.
5.2 SMS Opt-Out
You may withdraw your consent to receive SMS marketing messages at any time by replying:
STOP
to an SMS message from EcoPlastech.
After receiving an opt-out request, EcoPlastech will stop sending SMS marketing messages to the applicable mobile number, subject to messages that may be necessary to complete a transaction, fulfill an order, provide a service you requested, or comply with applicable law.
You may also request withdrawal of your SMS marketing consent by contacting:
If you opt out of SMS marketing communications, you may still receive non-marketing communications that are necessary for transactions, orders, accounts, customer service, or other purposes permitted or required by law.
5.3 SMS Help
For assistance regarding the EcoPlastech SMS program, reply:
HELP
to an SMS message from EcoPlastech.
You may also contact EcoPlastech at:
6. SMS Opt-In Data and Consent — No Sharing or Selling
No-Share Clause for SMS Opt-In Data
SMS opt-in data will not be shared with third parties.
SMS opt-in data will not be sold to third parties.
SMS opt-in data and SMS consent information will not be shared with or sold to third parties or affiliates for their own marketing or promotional purposes.
Mobile phone contact information will not be shared or sold to third parties for marketing purposes.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
The above restrictions specifically apply to SMS opt-in data, SMS consent information, mobile telephone numbers, and text messaging originator opt-in data and consent.
EcoPlastech does not sell, rent, trade, or share SMS opt-in data, SMS consent information, mobile telephone numbers, or text messaging originator opt-in data and consent with third parties or affiliates for their own marketing or promotional purposes.
Text messaging originator opt-in data and consent are not shared with third parties for marketing or promotional purposes.
EcoPlastech does not authorize third parties to use SMS opt-in data or SMS consent information for their own marketing or promotional purposes.
6.1 SMS Service Providers
EcoPlastech may use telecommunications carriers, SMS messaging platforms, technology providers, or other service providers to deliver SMS messages on EcoPlastech's behalf.
These service providers may process the minimum information necessary to provide SMS messaging services to EcoPlastech.
Such service providers may process mobile telephone numbers and SMS opt-in information solely for the purpose of providing SMS messaging services to EcoPlastech and are not authorized to use SMS opt-in data or SMS consent information for their own marketing or promotional purposes.
The use of a service provider to transmit an SMS message on EcoPlastech's behalf does not constitute a sale or sharing of SMS opt-in data for the service provider's own marketing purposes.
7. Marketing Communications
We may send marketing communications by email, SMS/text message, or other permitted electronic means where we have the appropriate consent or are otherwise permitted to do so under applicable law.
Marketing communications may include:
New products;
Product information;
Promotions and discounts;
Special offers;
Company news;
Events;
Customer rewards or loyalty offers; and
Other information about EcoPlastech products and services.
For commercial electronic messages, including applicable email and SMS messages, EcoPlastech will comply with applicable requirements of Canada's Anti-Spam Legislation ("CASL"), including applicable consent, identification, and unsubscribe requirements.
You may unsubscribe from marketing emails using the unsubscribe mechanism included in the email or by contacting us.
For SMS marketing messages, you may unsubscribe by replying STOP.
8. Transactional and Service Communications
Even if you unsubscribe from marketing communications, EcoPlastech may continue to contact you where reasonably necessary to:
Confirm or update an order;
Provide shipping or delivery information;
Respond to a customer-service request;
Provide information relating to your account;
Provide a quotation or information you specifically requested;
Address an issue with a transaction;
Notify you about important changes to a service you use; or
Meet a legal, regulatory, or contractual obligation.
These communications are not intended to constitute marketing communications.
9. Cookies and Website Technologies
Our Website may use cookies, pixels, analytics tools, and similar technologies to:
Operate the Website;
Remember preferences;
Understand Website usage;
Improve Website performance;
Analyze traffic and usage; and
Support marketing or advertising activities where permitted by applicable law.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the Website.
Cookies and similar technologies do not change or override EcoPlastech's SMS privacy practices.
Mobile phone contact information, SMS opt-in data, and SMS consent information will not be shared or sold to third parties for marketing or promotional purposes.
10. Disclosure of Personal Information
EcoPlastech does not sell personal information.
We may disclose personal information to trusted third-party service providers where reasonably necessary to operate our business and provide products and services to you.
These service providers may include providers involved in:
Website hosting and technology;
Payment processing;
Order processing;
Shipping and delivery;
Customer relationship management;
Email communications;
SMS/text messaging services;
Website analytics;
Accounting and financial services; and
Information technology and security
These service providers may process personal information only as necessary to provide services to EcoPlastech and are not authorized to use personal information for their own independent marketing or promotional purposes.
Mobile phone contact information will not be shared or sold to third parties for marketing purposes.
SMS opt-in data, SMS consent information, and text messaging originator opt-in data and consent will not be shared or sold to third parties or affiliates for their own marketing or promotional purposes.
The above restriction specifically applies to mobile phone contact information and SMS opt-in data. EcoPlastech does not authorize third parties to use SMS opt-in data or SMS consent information for their own marketing or promotional purposes.
We may also disclose personal information where required or permitted by law, including where necessary to comply with legal proceedings, court orders, regulatory requirements, government requests, fraud investigations, or to protect the rights, safety, property, or security of EcoPlastech or others.
11. Information Security
EcoPlastech takes reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, or destruction.
However, no method of transmitting or storing information electronically is completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.
12. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to:
Fulfill the purposes for which it was collected;
Maintain business and transaction records;
Comply with legal and regulatory obligations;
Resolve disputes;
Enforce agreements; and
Protect our legitimate business interests.
Where personal information is no longer required, we will take reasonable steps to securely dispose of or anonymize it, subject to applicable legal and business requirements.
We may retain records of marketing consent and withdrawal of consent for as long as reasonably necessary to demonstrate compliance with applicable laws.
13. Accessing and Correcting Your Personal Information
You may request access to personal information that EcoPlastech holds about you and may request correction of inaccurate or incomplete information, subject to applicable legal requirements and exceptions.
You may also request information about how your personal information is being used or disclosed, subject to applicable law.
To make a request, please contact us using the information provided below.
14. Withdrawal of Consent
Where we rely on your consent to collect, use, or disclose personal information, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice.
You may withdraw consent to marketing communications by:
Using the unsubscribe mechanism in our emails;
Replying STOP to our SMS messages;
Contacting us at info@ecoplastech.ca; or
Contacting us using the information provided below.
Withdrawing consent may affect our ability to provide certain optional services or communications.
It will not prevent us from using information where permitted or required by law or where necessary to fulfill an existing transaction or contractual obligation.
15. Links to Other Websites
Our Website may contain links to websites operated by third parties.
EcoPlastech is not responsible for the privacy practices, security, content, or policies of third-party websites.
We encourage you to review the privacy policies of any third-party website before providing personal information.
16. Children's Privacy
Our Website and services are intended for businesses and general consumers and are not directed toward children.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
17. Canadian Privacy Laws
EcoPlastech operates in Canada and is committed to complying with applicable Canadian privacy legislation.
Depending on the circumstances and jurisdiction, applicable privacy legislation may include the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
EcoPlastech will handle personal information in accordance with applicable legal requirements relating to collection, use, disclosure, safeguarding, retention, access, correction, and withdrawal of consent.
Commercial electronic messages, including applicable email and SMS/text communications, are also subject to Canada's Anti-Spam Legislation ("CASL").
18. Legal Disclosure
We may disclose personal information when required or permitted by applicable law, such as to comply with a subpoena, court order, legal process, regulatory requirement, or government request, or when we believe in good faith that disclosure is necessary to protect our rights, property, safety, or the safety of others, investigate fraud, or respond to a government request.
Notwithstanding any other provision of this Privacy Policy, SMS opt-in data, SMS consent information, and text messaging originator opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal requirements, or privacy practices.
When we make changes, we will update the "Effective Date" at the top of this Privacy Policy.
We encourage you to review this Privacy Policy periodically.
20. Contact Us
If you have questions about this Privacy Policy, wish to access or correct your personal information, wish to withdraw consent, or have a privacy-related concern, please contact:
EcoPlastech Inc.
Canada
Email: info@ecoplastech.ca
Phone: +1 647-897-8324
Website: www.ecoplastech.ca
We will make reasonable efforts to respond to privacy-related requests in accordance with applicable Canadian privacy laws.
info@ecoplastech.ca
(647) 897-8324
© 2025. All rights reserved.
sales@ecoplastech.ca
